Support Services

Ensuring your business is always available.


Beyond the initial implementation, Cortel will support you throughout the life of your solution with a broad choice of services: maintenance plans tailored to your preferred level of incident resolution; an advanced Mitel Performance Analytics remote monitoring service; Cortel Assurance, a reliable warranty and repair plan; and sound Software Assurance coverage as your solution evolves and grows. Our goal is to ensure every aspect of your solution is taken care of by professionals, enabling you to rest easy and focus on your core area of business. 

To help our customers succeed, Cortel provides worldwide training on products, solutions and associated technologies.
Maintenance Programs
Cortel Assurance maintenance and service agreements are designed to save you time and money, and are available in a variety of packages designed to accommodate the different levels needed by each customer.
Repair Services
Repair Services
Something not working? Our Customer Support team is here to help! Please call 888-CORTEL-8 or email for support now.
Software Assurance
Protect and enhance the long term value of your solution.
Performance Analytics
Performance management and analytics have become a strategic requirement for business communications. Monitoring and managing performance offers a better user experience, less downtime, and decreases the cost of support.
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