Mitel helps to power the teamwork approach that every organization needs to succeed.
Being able to effectively communicate and collaborate on-the-go can provide your organization with the competitive advantage needed to winning it all.
Beyond the ballpark
Most organizations have staff members that start and finish their days on their smartphones and they expect those smartphones to have the same features and capabilities as their desktop environments.
Organizations need a solution that provides business agility and a competitive advantage while helping to ensure that all locations could interact as one.
Norcom can implement a solution that connects remote locations, scouts, and other on-the-go staff members with stadium and office personnel, providing the entire organization with the ability to communicate and collaborate quickly and seamlessly.
By leveraging Mitel’s cloud communications technology, Norcom enables organizations to clear out server room space by removing the legacy IP-PBX and contact center hardware and provide a holistic foundation throughout all facilities.
Enable four-digit dialing across the organization—whether on a desk phone or a smartphone.
Use voice, video and collaboration tools in a simple and intuitive manner.
Improve customer service by being able to monitor the customer experience throughout the organization.
“Since implementing mobile collaboration, our road warriors now have the same, consistent experience across all devices. Whether they’re on the road or in the office, it’s one and the same.”
- Ray Chan, Director of Information Technology San Diego Padres
Improving the customer experience
In addition to improving connectivity throughout the organization, contact center software features can let season ticket members connect directly to their dedicated service representatives. Today's fans are increasingly mobile and looking for a more seamless customer experience. And that goes beyond when fans call in to order tickets—it applies to any other requests fans might have during their visits.
With Mitel technology, organizations can operate more efficiently and be more customer-focused by better supporting their tech-savvy, millennial-oriented fans. By taking advantage of cloud and mobile technologies, organizations have a path forward with various permutations of software and workflow integration to benefit both employees and fansfor many seasons to come.
Norcom can help your organization maintain a competitive edge
More than fifty sports franchises, clubs, leagues and stadiums globally stay competitive with Mitel, representing teams across the English Premier League, NFL, NBA, NHL and MLB.
In a world where games are won and lost by fractions of an inch or second, we like to think that we provide a competitive edge to those who choose us.