Mitel MiVoice Integration for Salesforce
Make communications a natural part of your day
Imagine being able to engage in rich, productive, communications with partners, customers, and others as easily as making a phone call within your browser-based Salesforce window. With MiVoice Integration for Salesforce, you can do just that.
Salesforce is one of the most flexible and powerful web based Customer Relationship Management (CRM)
solutions available on the market. Harnessing the power of the ‘Cloud’, Salesforce provides businesses with access to a suite of CRM products aimed at helping businesses’ function more efficiently no matter where employees may be located.
MiVoice Integration for Salesforce offers businesses like yours the ability to have the rich communications
capabilities of the Mitel MiVoice Business communications solution fully embedded within Salesforce browser tabs. This way your employees’ only need to log into Salesforce once and can remain entirely within the Salesforce CRM environment, while communicating with and documenting all their client interactions – effectively and efficiently.
Easier, More Spontaneous Communications
In today’s fast paced business landscape, efficiencies in how we interact with others help drive business success. This can be in the form of tools to provide efficiencies in communications. Tools that assist employees with handling client interactions. Or in some cases tools that can assist with both.
With MiVoice Integration for Salesforce your Mitel MiVoice Business communications capabilities are
fully embedded within Salesforce browser tabs, so that employees need only log into Salesforce once and remain entirely within the Salesforce CRM environment while communicating with and documenting all their client interactions.
Embedded communications services within Salesforce help create greater efficiencies in communications and client interactions for employees, by minimizing the need to repeatedly switch back-and-forth between desktop applications and providing pertinent client information on their screen when interacting with the client.
During a call, users and agents can switch between Salesforce windows, engage others in the conversation by transfer or conference, or bring up a dialpad to enter IVR digits. They can also create a subject description for the call, and enter freeform notes or select from preconfigured frequently-used phrases. Upon call completion, they can generate wrap-up actions pre-populated with contact details.