C-FLEX

CORE SYSTEM FEATURES

 

Call Routing by DID & CID (DDI)

Receive Voice Mail via Email

Caller ID

Call Transfers (Blind & Attendant)

Caller ID Restriction

Call Forward on Busy (CFB)

Call Forward on No Answer

Hold including Custom Music on Hold

Intercom / Paging

Call Parking / Pickup

Busy Lamp Field (BLF)

Real Time System Status

Amazon, Google Cloud, Microsoft Azure

Voicemail

Voicemail Transcription

 

ENHANCED FEATURES

 

Auto Attendant / Digital Receptionist

Ring Extension & Mobile Simultaneously

Integrated Fax Server (Central and per User)

Manage IP Phones Network Wide

Automatic Plug & Play Phone Provisioning

Web Client, iOS, Android, Windows, Mac

Audio Bridge

Directory (Company & Private Phonebook)

Sync with Office 365 (Users’ Phonebook)

Call Query against DB & CRM

Hotel PBX Features

Web Conference with Screen share, Polls, Record

CONTACT CENTER FEATURES

 

Call Logging

Click2Call (Browser Extension)

Click2Talk

Click2Meet

Website Live Chat and Talk

Call Queue Group Rights Management

CRM Integrationi

Sync with Office 365 (Azure AD)

Call Queuing

Real Time Statistics & Monitoring

Supervisor Agent Status Override

SLA Alerting

Switchboard

Wallboard

Callback

Call & Queue Reporting

Call Recording Transcription and Search

Barge In / Listen In / Whisper

See Group Recordings

 

MORE CAPABILITIES

 

Call Flow Designer

Hot Desking

Scheduled Restore

Connect Remote Offices (Bridges)

Call Recording Restrictions (Start/Stop)

Skill based Routing

Customize IP Phone Logo

Inbuilt Failover

Features