Insights

On April 4, 2016, MLB baseball opening day, Mitel announced that the San Diego Padres selected Mitel to power their communications. After spending time getting to know folks across the Padres, I am no...

Introduction

Customers communicate with organizations in a variety of forms—from phone conversations to email, web chat and social media. As each interaction may contain sensitive and confidential info...

I have spent countless hours in meeting rooms surrounded by brilliant people who are all trying to identify ways to stand out from the crowd. “How are we different?” “Why does that matter?” Who will c...

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