Virtualized Voice:  Mitel and VMware

In a partnership made in data-center heaven, Mitel® and VMware® have cracked the final frontier of voice telephony: virtualization. It took the combined forces of Mitel, a company in a voice telephony league of its own, and VMware, the leader in virtualization, to solve a previously unmanageable problem. The partnership attacked the chasm between voice telephony and virtualized software, and succeeded. Now, mission-critical voice applications have been virtualized alongside other enterprise business applications in the mainstream data center.

The voice problem

Development in virtualization for non-real time applications has followed a straightforward path, but virtualizing real-time applications like voice communications is extremely complex, due to the stumbling-block of latency.

Solving the voice problem

After 18 months in the lab, Mitel and VMware experts came out with the latency barrier cracked open, solving the delay issue and virtualized voice. Now, Mitel’s unified communications features run as virtual appliances on VMware vSphere™ 4 virtualization platform. Like any other application, the Mitel software can be downloaded and installed on any data-center server that’s running VMware vSphere. The first Mitel Virtual Solution out of the starting gate was the Virtual Mitel Communications Director (Virtual MCD) which is the core of the unified communications system, providing call control for the IP voice path. Also available as VMware Ready™ applications are Mitel Enterprise Manager, Mitel Contact Center Solutions as well as virtual appliances for Virtual Mitel Applications Suite (including Mitel NuPoint Unified Messaging™ (UM) and Mitel Audio & Web conferencing (AWC)), Virtual Mitel Border Gateway (for the Mitel Teleworker Solution), and Mitel Unified Communicator® (UC) Advanced.

Virtualized voice in the data center

CIOs can treat voice like any other business application in the data center. With the voice virtualization chasm spanned and the Mitel and VMware bridge up and functioning, CIOs are crossing over to a data center in which virtualized, unified communications helps enterprises respond to today’s market challenges.

Learn more about Voice Virtualization