Comprehensive Customer Care Program

Parts replacement is important, but over time your system’s maintenance cost, capabilities and functionality become issues for consideration. This is why we offer our Comprehensive Customer Care Program, the most cost effective and comprehensive support program in the industry.

It covers just about every eventuality that may occur including:

  • Labor components to compliment parts warranty
  • 7 x 24 x 365 Emergency Service in the event of a Major Outage
  • Priority queue for service requests
  • Guaranteed emergency response – within two (2) hours
  • Guaranteed non-emergency response – within eight (8) business hours
  • Calls related to Telco, user error, or no trouble found
  • Software patches not requiring hardware
  • Annual system review (preventative maintenance)
  • Annual network audit (covers all transmission media)
  • Annual system review (covers all system enhancements and application development)
  • Training for personnel on system functionality and administration
  • Remote system program changes for the first year