Call Center, Version 2.0

October 3rd, 2016

call-center-2-0

The traditional call center — rows and rows of agents in headsets answering calls — is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you. They want to reach you via email, IM, text, and more. Simply “taking” calls isn’t enough to keep customers loyal—you need to proactively build relationships, up sell, and solve problems before they become deal-breakers. Say goodbye “traditional” call center and hello to Call Center, Version 2.0!

Call centers are critical because they transform problems into opportunity. A slightly dissatisfied customer today, whose problem you quickly and efficiently solve, will be a more loyal customer tomorrow.
An intelligent user-friendly call center solution:
• Supports first-time issue resolution, personalized service and improved customer retention
• Facilitates easy access to the right skills, at the right time wherever and whenever they are needed
• Allows you to leverage a distributed workforce to deliver superior customer service from anywhere
• Empowers employees to resolve issues efficiently, thereby improving customer experience
• Increases employee loyalty, protect training, and recruitment investments while reducing the impacts of churn by providing flexible working capabilities

To learn more about how to elevate your call center experience to the next level, email us at contact@cortel.com.