Cortel October Newsletter

October 28th, 2016


Cortel October Newsletter

This month we feature an exciting new product announcement from our partner Mitel, a work anniversary from a key employee spanning nearly two decades, and a view into how one of our Solutions Consultants serves clients in a unique way. But first, we need a quick favor…

Need a favor

As we’ve given our LinkedIn page a new look and feel, we’d like to ask for your opinion.

Please kindly visit our page and click “Follow” to stay apprised of the latest news on our company, to hear our take on product developments, and to keep pace with special promotions that we offer.

The link is here, folks, please follow us if you like it!

Meet Cortel’s October Employee of the Month, Alan Borck!

As a part of our strong commitment to our clients, each month we take some time to single out an employee of our firm who has demonstrated outstanding client service. This October, the Cortel Employee of the Month is Alan Borck, Senior Account Executive, who has been with us for over four years.

Alan’s consultative approach to working with clients has made him highly effective in meeting their needs for decades. He identifies their pain points, looking at the whole picture when analyzing their business. He doesn’t go with a preconceived idea of what clients need; instead of pushing products he engineers the right solution.

Finessing his role as a “solutions quarterback”, Alan’s ability to work closely with strategic vendor partners has made the difference. Leveraging best of breed solutions from partners such as VMWare and Mitel broadens the scope of options, allowing him to come to the table with a wide variety of ways to solve client challenges. As an example, strategic partner Mitel’s contact center recording solution can be delivered on premise or in the public, private, or public cloud depending on what works for the client. Alan employs a team approach, many time inviting the partner to work directly with him and the client to ensure a smooth implementation. Leveraging strategic partnerships this way allows Alan to come to the table with the right solution every time and ensure a seamless integration.

Thanks Alan for your hard work and dedication to our clients – Cortel Business Solutions is delighted to give you the spotlight this month!

Announcing the New 6900 Series Business Phones

Mitel (Nasdaq:MITL) (TSX:MNW), a global leader in real-time business, cloud and mobile communications, announced today its latest advancement and integration capabilities for the collaborative enterprise. The 6900 series of enterprise-class business phones feature Bluetooth integration, wireless contact sync and WiFi* capabilities to enhance the communications experience. High-resolution color screens enable an interactive experience that gives every user an executive experience.

“The sleek, modern styling of the new phones delivers a user experience unlike any I have seen elsewhere,” said Neil Hyndman, CEO, Merbridge Networks Corporations. “Mitel also continues to drive mobile innovation for its customers. With seamless mobile integration, the new 6900 series turn the traditional business phone into a natural extension of a mobile device.”

“With mobility and mobile devices increasingly a part of the workday, our customers are looking for an integrated mobile-first experience, inside and outside of the workplace,” said Andy Arnold, Head of Products, Arrow Communications. “The mobile integration capabilities in Mitel’s latest phones are right on target to meet customer demand.”

“The market for business phones is increasingly being defined by customers looking for better mobile and desktop integration,” said Stephanie Watson, General Manager, MZA Consultants. “Physical desktop devices are clearly evolving to feature complementary functionality with mobile devices and Mitel’s new range of business phones nicely responds to and reflects this market dynamic.” 

“Our 6900 series business phones were designed on the inside to drive increased business productivity and collaboration. On the outside, it provides the elegant aesthetic and intuitive user experience we now expect at our fingertips,” said Bob Agnes, EVP & President, Mitel Enterprise Division. “Simplified connectivity, avatar-based caller identification and easier directory integration all go towards making these phones essential for the modern worker.”  

For additional details, email

October Work Anniversaries

Happy work anniversary to Marisol Lanfranco who has been with Cortel for a grand 18 years! Marisol, thanks so much for your devotion to our clients, our company, and our mission to provide the highest level of service in the industry. Your positive attitude, energy, and attentiveness to our clients has been a big part of making us what we are today!

Other work anniversaries this month are Robert Navarro (4 years) and Diana Perez (4 years).