Mitel MiCollab

Mitel MiCollab (formerly known as Mitel Application Suite) integrates seamlessly with the Mitel MiVoice Business and the MiVoice Office Platforms.  MiCollab provides unified messaging, mobility, teleworking, and conferencing services focused on the needs of today’s businesses. Simplified management and single-server advantages translate into time and cost reduction associated with initial deployment and ongoing management overhead. All of which translate into more time focused on your business.

Mitel Audio, Web and Video Conferencing

Mitel Audio, Web and Video Conferencing (AWV) is a simple, cost-effective and scalable audio and web conferencing solution. AWV supports up to 200 audio and web conferencing ports and is the perfect solution for connecting people together quickly and simply, regardless of their location.

AWV combines the benefits of a feature-rich audio conferencing solution with easy-to-use, intuitive web conferencing facilities enabling users to enhance a conference call or meeting through the use of shared documents, presentations, chat and video. Unlike with many hosted conferencing offerings, AWV has no limitations to the number of conferencing hosts, no special event connection costs and no expensive add-ons. The benefits of choosing AWV over traditional outsourced conferencing services include improved control and management, ease of use and it is virtually free to run and maintain, accelerating payback in a matter of months.

Mitel MiVoice Border Gateway

Mitel MiVoice Border Gateway reduces overhead, increases productivity and efficiency of remote employees, and reduces carbon emissions. These are the core business benefits that stem from flexible teleworking.

For small businesses, the Mitel MiVoice Office Platform offers embedded teleworking, which requires no server, no licensing, and no additional cost. Home-based workers, road warriors, and day-extenders are afforded seamless, secure access to the communication capabilities of head office. By using the same voice mail, conferencing, and corporate security features as their in-office colleagues, remote workers can become more productive and in touch.

Mitel NuPoint Unified Messaging

From basic voicemail to advanced unified messaging, Mitel NuPoint Unified Messaging (UM) satisfies the diverse messaging needs of your entire user population. It has a modular architecture that allows you to buy the system you need today, and cost-effectively add applications, features and capacity as your business grows and evolves over time.

NuPoint UM is also available as part of the Mitel MiCollab suite which lets you take advantage of multiple advanced unified communications applications, all on a single server, with a single web-based management interface.

Mitel Business Dashboard

Mitel Business Dashboard, available exclusively on the Mitel Applications Suite, a communications solution for small and medium-sized businesses, gives you both a complete real-time and historical view of what is happening on your Mitel communications system so that you can:

  • Optimize your use of both employees and system resources
  • Monitor employee performance and identify opportunities for improvement
  • Identify opportunities for cost savings

With Business Dashboard, you can answer questions like:

  • How many people called your business yesterday?
  • Are any of your trunks being underutilized – is this an opportunity for cost savings?
  • Are your business hours appropriate for when customers are actually calling?
  • How quickly are calls being answered?

Mitel Customer Service Manager

Mitel Customer Service Manager is an entry level contact center solution, available exclusively on the Mitel Applications Suite, a communications solution for small and medium-sized businesses. It enables basic contact centers or workgroups to efficiently monitor, manage, and route calls. It provides real-time business intelligence, including call performance and agent activity reporting, as well as agent productivity tools, including screen pop and PIM integration.

Customer Service Manager (CSM) provides:

  • Hunt / ring group-based routing and longest idle routing of calls
  • CSM Clients, which improve agent and supervisor productivity with call management, screen pops with PIM integration, and call control
  • CSM Reporter Pro, which delivers both historical and real-time management reporting, as well as call recording capability