Once your request reaches the service department, you’ll receive an email confirmation with the ticket number. Requests placed through our website will be addressed within 24 hours. If you do not receive a response, please call us to ensure that your request was received.

If you need emergency service, please do NOT use these forms – contact our service department directly.

Move-Add-Change (MAC) orders are billable in most cases; if you have a question about billing, please contact Customer Service at (212) 627-0300 or email customerservice@cortel.com.  Opening a MAC order is considered acknowledgement that any parts and/or labor may be billable.