Cortel Partner Spotlight: Mitel

February 10th, 2017

Cortel Partnership with MitelThis February, Cortel plays a special tribute to its longstanding product partner Mitel. Mitel is a telecommunications company serving businesses all over the world.  Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers.

How do Mitel and Cortel work together? Mitel creates the solutions but does not distribute them directly to the end user. Instead, Mitel operates through partnerships with companies like Cortel Business Solutions which house extensive customer service and sales resources to bridge this gap.

It’s a perfect marriage because Mitel offers best in breed technologies and dedicates its resources to ensure that its solutions are always on the cutting edge of innovation, while Cortel is able to integrate these tools into a crafted solution which satisfies each client’s particular needs, whether they be VOIP, virtualization, mobility, or contact center applications. Cortel is one of Mitel’s longest relationships and top the partners in the NY Tristate area, having worked together for nearly 35 years.

This partnership has numerous important benefits for the end user client, whether it be a hospital, not-for-profit, financial, or manufacturing company. The fact that Cortel has been doing so much business for such a long period of time means there is nothing they have not seen before, no project they cannot fulfill.  Working with a comprehensive provider such as Mitel enables Cortel to be more of a partner to the customer than just a vendor.  They are a one-stop shop for all technology from network to voice, installation, and maintenance. Cortel’s client-facing employee base has almost unheard of long tenure; as a result, many Cortel clients cherish the ability to work with the same trusted advisor versus dealing with a different person every time you call.  Giving clients the ability to work with the same technician and sales rep who have been with the company for a long time shows commitment to the relationship in the long term. This is something that all clients need and love to experience.

Let Cortel bring you the best that Mitel has to offer.  Tweet to us at @cortelbusiness today!