Telecom Blog: Telecom Articles

The Verdict on VoIP: Making the Case for Law Firms

April 24th, 2017 · Telecom Articles

Ask any busy attorney what is on his or her mind and the phone system is the last thing you’ll hear about. But the telecommunication system that a law firm uses has more impact than one would think. Here’s the verdict on VoIP and why it’s worth plea bargaining for. Heavy Call Volume Just like […]

Did you know that March 31st is World Back Up Day?

March 27th, 2017 · Telecom Articles

It’s every IT Director’s worst fear.  The accountant’s computer flashes the blue screen of death and now even the receptionist’s terminal is down for the count. World Backup Day, this March 31st, gives companies big and small an important reminder to secure all important files through regular and sound back up. While most IT directors […]

Three Reasons You’ll Love the MiVoice 6900 IP Phone Series

March 8th, 2017 · Telecom Articles

As the world becomes more wired by the minute, being onboard with the digital transformation is critical for any business. If you’re considering a phone upgrade for your office, Mitel’s MiVoice 6900 IP Phone series is a must have for the following three reasons. Bluetooth In case  you were wondering, yes, it works just like […]

“Voice Optimized” Handsets Are To Die For!

October 31st, 2016 · Telecom Articles

With the upcoming release of Mitel’s 6900 IP phone series, you may have noted that several of the handsets are “voice optimized”.  What exactly does that mean, you may ask, and is this feature worth paying for?  We’ll cover all that and more in this week’s Cortel’s Phone Feature of the Week! It tests the […]

Cortel October Newsletter

October 28th, 2016 · Telecom Articles

Cortel October Newsletter This month we feature an exciting new product announcement from our partner Mitel, a work anniversary from a key employee spanning nearly two decades, and a view into how one of our Solutions Consultants serves clients in a unique way. But first, we need a quick favor… Need a favor As we’ve […]

America’s Best Kept Marketing Secret

October 17th, 2016 · Telecom Articles

“Hold, please.”  Ugh – not again! While being on hold is a fact of life for all of us in the business world, it doesn’t have to be something that turns your customers off.  While often overlooked, time your customers spend on hold is a ripe opportunity to educate and inspire your audience while developing […]

Three Ways to Keep Remote Workers Tapped In

October 7th, 2016 · Telecom Articles

With the onset of the digital revolution, telecommuting is more common than ever before. The benefits of a remote workforce are several – lower overhead, HR and labor costs, and even promotion of an environmentally responsible workplace by reducing the carbon footprint of commuting.   In an effort to attract and keep the most talented […]

Call Center, Version 2.0

October 3rd, 2016 · Telecom Articles

The traditional call center — rows and rows of agents in headsets answering calls — is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you. They want to reach you via email, IM, text, and more. Simply “taking” calls isn’t enough to keep customers loyal—you need to proactively build relationships, up […]

UCC? I thought that meant ‘Union County College’

September 22nd, 2016 · Telecom Articles

Just when you thought it was safe to go back in the water, the tech industry has emerged with another ambiguous acronym to add to the buzzword fray: UCC. I myself thought UCC stood for Union County College or Uniform Commercial Code. But for anybody who has a message to get across, nowadays UCC has […]

Should You Lease your Telecom Equipment?

September 20th, 2016 · Telecom Articles

Technology and leases are like oil and water. Technology is a depreciating asset; as the equipment grows older, its value decreases due to wear and tear.  If you lease the equipment and there is no option to buy, at the end of the lease you’ll hand back the obsolete equipment and search for newer. For […]

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