Telecom Blog: Healthcare Telecommunications

Is Tweeting #Good# Enough for Healthcare Call Centers?

January 26th, 2017 · Healthcare Telecommunications

With the digital transformation underway, social media has become the preferred method of communication for all generations, across all ecosystems personal and professional.  Healthcare call centers, where speed and efficiency are critical, stand to benefit the most from this trend; but at the end of the day, is the healthcare workflow model too nuanced to […]

Healthcare Firms Texting Their Patients: Fair, or Foul?

January 16th, 2017 · Healthcare Telecommunications

In a world growing more and more obsessed with the mobile phone with each second that passes, the quickest form of communication wins.  Ask yourself if you listened to every single voicemail you got this week and you’ll say you probably can’t even remember checking them.  For healthcare providers handling protected health information, the odds […]