Did you know that March 31st is World Back Up Day?

It’s every IT Director’s worst fear.  The accountant’s computer flashes the blue screen of death and now even the receptionist’s terminal is down for the count. World Backup Day, this March 31st, gives companies big and small an important reminder to secure all important files through regular and sound back up. While most IT directors are familiar with how to do this for their IT networks, backing up their phone system can be a bit murky. Read on to learn the three key things most IT Directors don’t know about a telecom back up.

How to Back up a Telecom System

World Back Up Day, this March 31st, gives companies big and small a reminder to secure all important files through regular and sound back up.

Back Up Method

The procedure to backup a phone system varies from system to system.  Some offices are happy with manual backup using tapes or disks while others back it up to another system using a network. Many companies utilize virtualized desktops which store a copy on another virtual machine. Regardless of which method used, standard operating procedures should be documented and followed on a routine basis.

Back Up Frequency

Back up is a process that should be done at regular intervals, on a set schedule. As disaster can strike at any moment, there’s no such thing as backup overkill. We recommend backing up on a daily basis at minimum. For healthcare, finance, and other compliance-heavy industries where call center record retention is critical, more immediate backup frequency is a must for the purposes of legal protection.

Back Up Security

The backup files/images should be stored on a network location accessible to authorized individuals only. We suggest that a list of authorized individual be maintained, and that companies update this immediately with any changes of staff or responsibility. It’s important to keep in mind who sees the data off premise. If using a third party or backing up offsite, be sure to conduct thorough due diligence about who has access to the storage location. Monitor this on an ongoing basis, as vendors and third party service providers undergo business changes just as yours does. The stored data should be encrypted and any transmission should occur over a secure line.

March 31st isn’t the only day to be mindful of the merits of a sound back up. If you have questions about which telecom back up method is best for your company, how frequently you should be doing it, and how to protect your information effectively, please email contact@cortel.com for a free session with one of our consultants.